Terms and conditions

In the event the Customer changes their mind about performing our test, AGX Nordic will issue a refund for a portion of the purchase price, if the following conditions are met:

1. The Customer must promptly notify AGX Nordic that they are returning the kit and do not wish for a sample to be analysed. Confirmation with AGX Nordic must be made in writing via email to info@agx-nordic.co.uk.
2. The Mould/DNA test kit is returned to AGX Nordic unused, unopened, and complete with all accessories, in original packaging, at the customer’s expense.
3. The Mould/DNA test kit is returned to AGX Nordic within 14 days of receipt.

If all the above conditions are met, AGX Nordic will issue a refund for the purchase price minus shipping cost and a £30 per order recertification charge.

Please note that we are not able to issue refunds once a sample has been analysed.

Please also note that orders cannot be cancelled for a full refund once shipment has been confirmed.